Returns Handling

In addition to handling orders we can also manage customer returns for you.

Once you authorise a return with your customer, the item can be posted directly back to our warehouse, via a P.O box address dedicated for your account. Once the package arrives back with us, we scan it into our CRM system to verify which customer the package came from.

We then inspect the returned items, noting the condition and determine if it has been returned to us complete, unopened, with packaging intact. Then, to the pre agreed rules, we can either return the product back to your stock for resale, re-package it ready for resale, or set aside for disposal if it is damaged.

A daily returns report is automatically emailed to each customer at the end of every day, this provides the data needed to enable you to process any refund or product exchange in accordance with your own returns policy.

Reports on returns are available in our CRM system, which is accessible for you to view at any time.

Packing orders