Reporting

Once logged in to our secure CRM portal, you’ll be able to quickly view a number of useful reports, including;

Imported Orders – details all orders downloaded from your website for that days order processing.

Shipping Orders – this lists orders which have been picked and packed today and are ready to be shipped out, awaiting courier collection.

Orders ‘Backlog’ – those orders which can not be fulfilled due to shortage of a stock item are held in backlog awaiting stock replenishment.

Orders ‘On Hold’ – those orders which can not be completed due to issues with the data, for example a missing or incomplete delivery address are placed on hold and can be viewed in this report. Once corrected these then move through the process.

Orders Report – set the date range you need and you’ll get breakdown of orders shipped during that period, any returns received, the number of orders in backlog awaiting stock and how much stock you have by SKU.

Returns Report – contains a list of any returned orders with the customer details. All orders reports are searchable by a date range, by customer order ID or by shipping date.

Country Report – provides a geographic breakdown of where your orders have been shipped to for a selected data range.

Stock Report – gives line by line stock on hand in our warehouse by SKU code, description and item weights.

Our customer CRM system integrates quickly and easily with all the main web shopping carts so we can automatically import your customer orders. If you are using an in-house system, that’s no problem, we can create a bespoke integration, or we can accept orders in a CSV file format which you can upload to our secure server.