Privacy Policy

Your Personal Data – Quotes & Contact Us

The personal information we collect is limited to the personal information you volunteer should you complete our ‘Contact Us‘ or ‘Quote‘ forms and we use this to fulfil your request for a quote, or for us to contact you. This data is stored by us and used solely for the purposed of fulfilling your enquiry. We never share any customer details with any 3rd parties and follow the principals of the UK GDPR regulations in our use and protection of your data. You can read our full privacy policy below.

If we provide you with a quote for our fulfilment services, we would like to keep in touch and will send you the occasional email newsletter. For this purpose we only retain your email address and name. We hope you find our newsletters of interest, but if they are not for you and you wish like to opt out, no problem.

Simply click on the unsubscribe button at the bottom of the newsletter and that will automatically remove you from our mailing list. Or you can opt out at any time by emailing us direct

Your Customers Data

If you are a client of Rapid Fulfillment Services, we hold your customer data within our CRM system for the sole purpose of fulfilling your customer orders. We only hold the data that is strictly necessary to do this, we do not conduct any analysis on the personal identifiable data, nor ever contact your customers directly.

In line with the GDPR data storage limitations guideline to ‘not hold data for longer than is necessary’, we dispose of any customers personal data from our CRM system 12 months after the order dispatch date.

The only reason we need to hold any customer data past the order dispatch date is to enable us to reconcile any returned items back to the customers order.

Should you wish to discuss any aspect of our data handling policy, please contact your Rapid Fulfillment Services Account Manager.

Privacy Policy & Cookies

Last updated: May 18, 2021 

This Privacy Policy describes Our policies and procedures on the collection, use and  disclosure of Your information when You use the Service and tells You about Your  privacy rights and how the law protects You. 

We use Your Personal data to provide and improve the Service. By using the Service,  You agree to the collection and use of information in accordance with this Privacy Policy. 

Interpretation and Definitions 


The words of which the initial letter is capitalized have meanings defined under the  following conditions. The following definitions shall have the same meaning regardless  of whether they appear in singular or in plural. 


For the purposes of this Privacy Policy: 

Account means a unique account created for You to access our Service or parts  of our Service. 

Business, refers to the Company as the legal entity that collects Consumers’  personal information and determines the purposes and means of the processing  of Consumers’ personal information, or on behalf of which such information is  collected and that alone, or jointly with others, determines the purposes and  means of the processing of consumers’ personal information. 

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this  Agreement) refers to Rapid Fulfillment Services Ltd, Challenge House, Sherwood  Drive, Bletchley, Milton Keynes, MK3 6DP. 

For the purpose of the GDPR, the Company is the Data Controller.

Cookies are small files that are placed on Your computer, mobile device or any  other device by a website, containing the details of Your browsing history on  that website among its many uses. 

Country refers to: United Kingdom 

Data Controller, for the purposes of the GDPR (General Data Protection  Regulation), refers to the Company as the legal person which alone or jointly  with others determines the purposes and means of the processing of Personal  Data. 

Device means any device that can access the Service such as a computer, a  mobile phone or a digital tablet. 

Personal Data is any information that relates to an identified or identifiable  individual. 

For the purposes for GDPR, Personal Data means any information relating to You  such as a name, an identification number, location data, online identifier or to  one or more factors specific to the physical, physiological, genetic, mental,  economic, cultural or social identity. 

Service refers to the Website. 

Service Provider means any natural or legal person who processes the data on  behalf of the Company. It refers to third-party companies or individuals  employed by the Company to facilitate the Service, to provide the Service on  behalf of the Company, to perform services related to the Service or to assist the  Company in analysing how the Service is used. For the purpose of the GDPR,  Service Providers are considered Data Processors. 

Usage Data refers to data collected automatically, either generated by the use of  the Service or from the Service infrastructure itself (for example, the duration of  a page visit). 

Website refers to Rapid Fulfillment Services Ltd, accessible from 

You means the individual accessing or using the Service, or the company, or  other legal entity on behalf of which such individual is accessing or using the  Service, as applicable. 

Under GDPR (General Data Protection Regulation), You can be referred to as the  Data Subject or as the User as you are the individual using the Service.

Collecting and Using Your Personal Data 

Types of Data Collected 

Personal Data 

While using Our Service, We may ask You to provide Us with certain personally  identifiable information that can be used to contact or identify You. Personally  identifiable information may include, but is not limited to: 

  • Email address 
  • First name and last name 
  • Phone number 


Usage Data 

Usage Data is collected automatically when using the Service. 

Usage Data may include information such as Your Device’s Internet Protocol address  (e.g. IP address), browser type, browser version, the pages of our Service that You visit,  the time and date of Your visit, the time spent on those pages, unique device identifiers  and other diagnostic data. 

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You  use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile  operating system, the type of mobile Internet browser You use, unique device  identifiers and other diagnostic data. 

We may also collect information that Your browser sends whenever You visit our Service  or when You access the Service by or through a mobile device. 

Tracking Technologies and Cookies 

We use Cookies and similar tracking technologies to track the activity on Our Service  and store certain information. Tracking technologies used are beacons, tags, and scripts  to collect and track information and to improve and analyse Our Service. The  technologies We use may include: 

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can  instruct Your browser to refuse all Cookies or to indicate when a Cookie is being  sent. However, if You do not accept Cookies, You may not be able to use some parts  of our Service. Unless you have adjusted Your browser setting so that it will refuse  Cookies, our Service may use Cookies.
  • Flash Cookies. Certain features of our Service may use local stored objects (or Flash  Cookies) to collect and store information about Your preferences or Your activity on  our Service. Flash Cookies are not managed by the same browser settings as those  used for Browser Cookies. For more information on how You can delete Flash  Cookies, please read “Where can I change the settings for disabling, or deleting local  shared objects?” available at shared-objects 

flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_lo cal_shared_objects_ 

  • Web Beacons. Certain sections of our Service and our emails may contain small  electronic files known as web beacons (also referred to as clear gifs, pixel tags, and  single-pixel gifs) that permit the Company, for example, to count users who have  visited those pages or opened an email and for other related website statistics (for  example, recording the popularity of a certain section and verifying system and  server integrity). 

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your  personal computer or mobile device when You go offline, while Session Cookies are  deleted as soon as You close Your web browser. Learn more about cookies: What Are  Cookies?. 

We use both Session and Persistent Cookies for the purposes set out below: 

Necessary / Essential Cookies 

Type: Session Cookies 

Administered by: Us 

Purpose: These Cookies are essential to provide You with services available  through the website and to enable You to use some of its features. Cookies Policy / Notice Acceptance Cookies 

Type: Persistent Cookies 

Administered by: Us 

Purpose: These Cookies identify if users have accepted the use of cookies on the  Website. 

Functionality Cookies 

Type: Persistent Cookies 

Administered by: Us 

Purpose: These Cookies allow us to remember choices You make when You use  the Website. The purpose of these Cookies is to provide You with a more 

personal experience and to avoid You having to re-enter your preferences every  time You use the Website. 

Tracking and Performance Cookies 

Type: Persistent Cookies 

Administered by: Third-Parties 

Purpose: These Cookies are used to track information about traffic to the  Website and how users use the Website. The information gathered via these  Cookies may directly or indirectly identify you as an individual visitor. This is  because the information collected is typically linked to a pseudonymous  identifier associated with the device you use to access the Website. We may also  use these Cookies to test new pages, features or new functionality of the  Website to see how our users react to them. 

For more information about the cookies we use and your choices regarding cookies,  please visit our Cookies Policy or the Cookies section of our Privacy Policy. 

Use of Your Personal Data 

The Company may use Personal Data for the following purposes: 

To provide and maintain our Service, including to monitor the usage of our  Service. 

To contact You: To contact You by email, telephone call in the event that you  complete our ‘request a quote’ form or send a request via the ‘contact us’ link.

To manage Your requests: To attend and manage Your requests to Us. promotional campaigns and to evaluate and improve our Service, products,  services, marketing and your experience. 

Retention of Your Personal Data 

The Company will retain Your Personal Data only for as long as is necessary for the  purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the  extent necessary to comply with our legal obligations (for example, if we are required to  retain your data to comply with applicable laws), resolve disputes, and enforce our legal  agreements and policies. 

The Company will also retain Usage Data for internal analysis purposes. Usage Data is  generally retained for a shorter period of time, except when this data is used to  strengthen the security or to improve the functionality of Our Service, or We are legally  obligated to retain this data for longer time periods.

Transfer of Your Personal Data 

Your information, including Personal Data, is processed at the Company’s operating  offices and in any other places where the parties involved in the processing are located.  It means that this information may be transferred to — and maintained on — computers located outside of Your country or other governmental jurisdiction where  the data protection laws may differ than those from Your jurisdiction. 

Your consent to this Privacy Policy followed by Your submission of such information  represents Your agreement to that transfer. 

The Company will take all steps reasonably necessary to ensure that Your data is treated  securely and in accordance with this Privacy Policy and no transfer of Your Personal Data  will take place to an organisation or a country unless there are adequate controls in  place including the security of Your data and other personal information. 

Disclosure of Your Personal Data 

Law enforcement 

Under certain circumstances, the Company may be required to disclose Your Personal  Data if required to do so by law or in response to valid requests by public authorities  (e.g. a court or a government agency). 

Other legal requirements 

The Company may disclose Your Personal Data in the good faith belief that such action  is necessary to: 

  • Comply with a legal obligation 
  • Protect and defend the rights or property of the Company 
  • Prevent or investigate possible wrongdoing in connection with the Service Protect the personal safety of Users of the Service or the public 
  • Protect against legal liability 

Security of Your Personal Data 

The security of Your Personal Data is important to Us, but remember that no method of  transmission over the Internet, or method of electronic storage is 100% secure. While  We strive to use commercially acceptable means to protect Your Personal Data, We  cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data 

The Service Providers We use may have access to Your Personal Data. These third-party  vendors collect, store, use, process and transfer information about Your activity on Our  Service in accordance with their Privacy Policies. 


We may use third-party Service providers to monitor and analyse the use of our Service. 

Google Analytics 

Google Analytics is a web analytics service offered by Google that tracks and  reports website traffic. Google uses the data collected to track and monitor the  use of our Service. This data is shared with other Google services. Google may  use the collected data to personalise the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google  Analytics by installing the Google Analytics opt-out browser add-on. The add-on  prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from  sharing information with Google Analytics about visits activity. 

For more information on the privacy practices of Google, please visit the Google  Privacy & Terms web page: 

Email Marketing 

We may use Your Personal Data to contact You with newsletters, marketing or  promotional materials and other information that may be of interest to You. You may  opt-out of receiving any, or all, of these communications from Us by following the  unsubscribe link or instructions provided in any email We send or by contacting Us. 

We may use Email Marketing Service Providers to manage and send emails to You. 


Mailchimp is an email marketing sending service provided by The Rocket Science  Group LLC. 

For more information on the privacy practices of Mailchimp, please visit their  Privacy policy:

GDPR Privacy 

Legal Basis for Processing Personal Data under GDPR 

We may process Personal Data under the following conditions: 

  • Consent: You have given Your consent for processing Personal Data for one or more  specific purposes. 
  • Performance of a contract: Provision of Personal Data is necessary for the  performance of an agreement with You and/or for any pre-contractual obligations  thereof. 
  • Legal obligations: Processing Personal Data is necessary for compliance with a legal  obligation to which the Company is subject. 
  • Vital interests: Processing Personal Data is necessary in order to protect Your vital  interests or of another natural person. 
  • Public interests: Processing Personal Data is related to a task that is carried out in  the public interest or in the exercise of official authority vested in the Company.
  • Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company. 

In any case, the Company will gladly help to clarify the specific legal basis that applies to  the processing, and in particular whether the provision of Personal Data is a statutory or  contractual requirement, or a requirement necessary to enter into a contract. 

Your Rights under the GDPR 

The Company undertakes to respect the confidentiality of Your Personal Data and to  guarantee You can exercise Your rights. 

You have the right under this Privacy Policy, and by law if You are within the EU, to: 

  • Request access to Your Personal Data. The right to access, update or delete the  information We have on You. Whenever made possible, you can access, update or  request deletion of Your Personal Data directly within Your account settings section.  If you are unable to perform these actions yourself, please contact Us to assist You.  This also enables You to receive a copy of the Personal Data We hold about You. 
  • Request correction of the Personal Data that We hold about You. You have the  right to have any incomplete or inaccurate information We hold about You  corrected. 
  • Object to processing of Your Personal Data. This right exists where We are relying  on a legitimate interest as the legal basis for Our processing and there is something  about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are  processing Your Personal Data for direct marketing purposes.
  • Request erasure of Your Personal Data. You have the right to ask Us to delete or  remove Personal Data when there is no good reason for Us to continue processing it.
  • Request the transfer of Your Personal Data. We will provide to You, or to a third party You have chosen, Your Personal Data in a structured, commonly used,  machine-readable format. Please note that this right only applies to automated  information which You initially provided consent for Us to use or where We used the  information to perform a contract with You. 
  • Withdraw Your consent. You have the right to withdraw Your consent on using your  Personal Data. If You withdraw Your consent, We may not be able to provide You  with access to certain specific functionalities of the Service. 

Exercising of Your GDPR Data Protection Rights 

You may exercise Your rights of access, rectification, cancellation and opposition by  contacting Us. Please note that we may ask You to verify Your identity before  responding to such requests. If You make a request, We will try our best to respond to  You as soon as possible. 

You have the right to complain to a Data Protection Authority about Our collection and  use of Your Personal Data. For more information, if You are in the European Economic  Area (EEA), please contact Your local data protection authority in the EEA. 

Links to Other Websites 

Our Service may contain links to other websites that are not operated by Us. If You click  on a third party link, You will be directed to that third party’s site. We strongly advise  You to review the Privacy Policy of every site You visit. 

We have no control over and assume no responsibility for the content, privacy policies  or practices of any third party sites or services. 

Changes to this Privacy Policy 

We may update Our Privacy Policy from time to time. We will notify You of any changes  by posting the new Privacy Policy on this page. 

We will let You know via email and/or a prominent notice on Our Service, prior to the  change becoming effective and update the “Last updated” date at the top of this Privacy  Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to  this Privacy Policy are effective when they are posted on this page. 

Contact Us 

If you have any questions about this Privacy Policy, You can contact us: 

By email: 

By phone number: +44 (0)1908 870220