Pick & Pack Services..
Pick & pack services – From the receipt of the daily customer order file, either automated from any of the proprietary Shopping Carts, or via the secure transfer of a file uploaded via FTP, the process begins.
Labels and dispatch notes are printed, the necessary stock is scanned out and matched to each customer order. Customer orders are then carefully packed using the specific method and the packing guidelines pre-agree with each client. Packaging of any nature can be supplied by us to suit your needs, including sustainable options, or we are happy to work with your own bespoke packaging should you require.
We can also add any marketing materials to the package at this stage where required by a client.
Once packed and made ready for shipping, orders are marked as ‘completed’ through our CRM system and prepared for collection by one of our shipping partners.
For all customer orders we receive into our system up to 13.00 we aim to pick, pack and ship the same working day.
In addition to single item pick & pack we also manage multi-item picks, or ‘kitting‘ and the use of bespoke packing such as the wrapping of individual items and the use of gift boxes.
In addition to handling customer orders we also manage returns processing on behalf of most of our clients.
Once a client authorises a return direct with a customer, the item can be posted directly back to the Rapid Fulfillment centre, via a P.O box address dedicated for that business. Once received, we scan the items back into our CRM system to reconcile the return with the customers details and confirm its safe receipt by us.
We then inspect the returned product, note the condition of the item and whether it has been returned complete, unopened, with packaging intact. Then to the pre agreed protocol, we can either return the product back to our clients stock for resale, re-package, or set aside for return to the client for disposal. A daily returns report is automatically sent to each client at the end of each day. This provides the data needed to verify the status of a return, enabling the client to then process refunds or exchanges in accordance with their customer returns policy.
The current status of returns is updated on our Client CRM Portal which is then accessible for our clients to view at any time.