Through our dedicated, free to access CRM portal our clients are able to access the status of their customer orders, returns an stock holding 24/7 giving complete visibility of the current status whenever they require.
We use an online OPIM system to process orders, generating an integrated invoice an label PDF from imported order data. Our system receives a daily import file (twice daily for order volumes greater than 5,000), containing all the required order data.
Once the file is imported, the OPIM will reject any orders with errors and import only valid orders. An email notification is then sent to technical contacts, informing of any invalid orders so appropriate action can be taken to rectify.
In the event that there is not enough stock to ship every order, those unfulfilled will be placed on back order until new stock arrives. All remaining orders are then printed and moved through to our pick and pack area.
Once the orders have ben collected by our shipping partners, they are marked as shipped and a reconciliation file is produced in FTP. This normally happens by 12 GMT or !7.00 GMT.
To access our CRM portal every user receives unique login details which are password protected. Log on access is given to the front end of our CRM so that the most frequently used reports are readily available, for example;
Stock Level – break down of stock levels for individual SKU’s.
Dashboard KPI’s – remaining stock levels and stock cover is represented in a dashboard format. Other KPI’s measured are; shipments per day, rejected orders and cancelled orders.
Orders Report – view a breakdown of orders sent, rejects, cancellations, returns by order date, ship date or order ID number.
Returns Report – view a list of any returned orders.
All orders imported are reconciled to the clients system via a reconciliation file. This is produced each time orders are marked as shipped.
Our CRM system integrates with all the major shopping carts. We can also create a bespoke integration with a clients own systems.
For convenience our CRM is available to access either via desktop or on a mobile device.