Handling your Customer Calls, Europe/US..
In addition to our fulfilment services we can also manage your customer calls through our dedicated Customer Call Centre operation for Europe and the US.
Our highly trained and experienced team can offer:
- Branded call handling – Our service, your brand
- Fast response time with a service level guarantee
- Inbound and outbound call handling
- Out of hours and overflow call handling
- Fulfilment handling, fully integrated with our client CRM
- Campaign response handling – upsell & cross-sell opportunities
- Complaint resolution handling
- Full reporting of all calls, accessible to our clients in real time
- Specific foreign language speakers available on request
- Scaleable, ‘pay per call’ pricing
- Coverage for all US and European time zones
- A highly competitive and simple pricing structure
If you’re considering outsourcing your call handling do contact us for a quote tailored to your specific requirements.