Let us Handle your Customer Calls..
We’re pleased to announce the opening of our new fulfilment call centre, a great complement to our existing fulfilment services.
If you’re considering outsourcing your call handling, our highly trained and experienced team can offer;
- Branded call handling – our service, your brand
- Fast response time with a service level guarantee
- Inbound and outbound call handling
- Out of hours and overflow call handling
- Fulfilment handling, fully integrated with our client CRM
- Campaign response handling – upsell & cross-sell opportunities
- Complaint resolution handling
- Full reporting of all calls, accessible to our clients in real time
- Specific foreign language speakers available on request
- Scaleable, ‘pay per call’ pricing
- Coverage for all US and European time zones
- A highly competitive and simple pricing structure
Do contact us for a quote tailored to your specific requirements
We’re delighted to announce the opening of our new fulfilment operation in Johannesburg South Africa, an exciting addition to our existing fulfilment centres in the UK, Cyprus and US.
South Africa has traditionally been very difficult to ship into from overseas, our opening there offers online resellers and marketers a great opportunity to service the lucrative South African market.
We offer same day processing for orders received up to 3pm and tracked shipping to your customers in as few as 2 working days*.
As with orders fulfilled through our UK, US and Cyprus centres you’ll be able to keep track of your stock and customer orders through our free Client CRM, accessible on both desktop and mobile.
So, if you are an online reseller or marketer looking to enter this lucrative and exciting market we’d be pleased to hear from you.
*Note that deliveries to particularly rural addresses may take up to an additional 5 days
New Australia Shipping Service Available. Shipping UK to Australia from 3 days, door to door!
Tracked or untracked services, you choose. With both services we’ll provide you with a departure scan of arrival at Heathrow airport.
With our tracked service you’ll then see departure from Heathrow, arrival in Sydney and injection into the Aus post system, delivery to the local office, then final delivery to customer.
If you’d like to hear more about this great new solution, we’d be pleased to talk you through the details.